Are the face shields reusable?

Yes, with alcohol disinfection

Are the faceshields anti fog?

Yes, our faceshields have an anti fog coating to minimize/prevent fogging up.

How can I extend the life of my face shield?

Look after your glasses frame and treat with care and you can replace your screens multiple times and they simply fix onto your glasses frame.

Can there be a difference in colour between the product photograph on the website and the actual product?

Even though we do our best to keep our colours on our website as true as possible, each computer screen has its own individual setting, so there can be differences in colour. However the face shields are hd clear and the face masks come in a variety of colours. If you have a doubt about the colour of a product, please do not hesitate to contact our Customer Service team.

How to care for your washable face masks and snoods? 

Thefaceshields washable face masks and snoodsare really easy to care for. You can machine wash them on 60℃and line dry naturally for the best results.

To maintain our garments’ integrity, wash with similar colours and avoid washing with towels and other rougher items

What size are your face masks?

Our sizing’s match the industry standard and fit comfortably and with ease.

But if you have any questions about a particular product you can message our Customer Service on info@thefaceshields.co.uk

How can I contact customer services?

For all enquiries please contact our Customer Care team at info@thefaceshields.co.uk +44 (0) 161 474 1010. Our office is open Monday to Friday (excluding bank holidays) from 9am till 5pm UK time. We aim to respond within 24 working hours.

 

 

What if my items are damaged or incorrect?

If you have received a damaged or incorrect item, contact our customer support team at info@thefaceshields.co.uk with a photo of the damage, or the incorrectly shipped product, as well as your order number and we will get back to you.

How long will my refund take?

Refunds can vary depending on your bank but it should take between 5-10 working days.